When will I receive my order?
Order processing takes 3-5 business days except for holidays for US orders. Read about our shipping policy for more details on international orders.
How can I cancel my order?
Under the account you created at checkout; you will be able to see past orders where you can cancel your order.
How do I check the status of my order?
You will receive a separate email from your order confirmation email with tracking details.
What if I receive the wrong product?
Please email us at email@example.com and we shall make it right
How do I make changes to an order I’ve already placed?
Please contact us immediately at firstname.lastname@example.org and we shall see what we can do before processing your order.
What do I do if I received a defective order?
Please discard the products and send us an email at email@example.com to process a refund for you. You will need to show proof of defected products.
How many promo codes can I use at checkout?
Let’s not be greedy…one at a time please
What do I do if I never received my order?
Please contact us at firstname.lastname@example.org and we shall rectify the issue.
Returns & Exchanges
How long will it take to receive my refund?
10-15 business days depending on your bank. Check out our refund policy for more information
Are all your products returnable?
All items except pacifiers can be returned or exchanged if they are
unused and unopened within 30 days of delivery. Unfortunately, we are not able to accept returns for used products.
Are the tableware items dishwasher safe?
All tableware items can be
washed in the dishwasher without any issues of damaging them.
Do the tableware items stain?
Silicone is a durable material
that should not stain but we recommend washing after use with food that can stain like beets and turmeric based meals.
When can my little one start using the tableware?
We recommend 6+ months.
How are the products made? Where do the materials come from?
All our silicone based products are made out of 100% BPA free food grade silicone. Check
out each product description for more information
Should I wash my tableware before use?
Because your little one is
fragile and still building their immune system, we highly recommended washing all products before use. Read the product care details on how to clean each product
How do I clean the long sleeve bib?
These are laundry washer safe. See product care details for specific instructions.
How many cards come in the milestone card set?
11 cards total
Why do some products have odor?
Packaging and manufacturing
cause the products a slight odor. Therefore, we recommend washing and cleaning before use.